International Control Room Week is to recognise and celebrate emergency service control room employees that often go unnoticed and quietly deal with traumatic, life changing situations daily.

The 22 to 28 October 2018 is a week dedicated to celebrating the achievements of truly remarkable people who are at the end of the phone when we need them, keeping us calm, reassuring us and updating us. They stay strong, supporting us through the most difficult of times.

This is the first celebratory week of its kind and its ultimately to say a huge thank you to each and every person working in emergency services control rooms.

We are inviting emergency service control rooms around the world to register for their control room celebration box, which is filled with all sorts of treats and decorations to get in the spirit and join us as we celebrate everything that’s great about the work they do.

Thank You * Gracias * Merci * Tack * Danke Sehr * Dziękuję Ci

Register to receive your free control room celebration box

Fire controls generally feel remote from the rest of the organisation, a bit of a thankless job so a week where control rooms are recognised is a great way to make staff feel appreciated and know that the role they carry out is vital.  Every emergency starts with a call to a Control Room and those calls are answered by #UnsungHeroes.

Joanne Smith, Senior Operations Manager from London Fire Brigade Control Room 

How to get involved

If you’re a control room:

  • Register for your FREE control room celebration box
  • Decorate your control rooms
  • Wear your badges with pride
  • Engage with your teams to spread the word
  • Show us your celebration box in action – tag @APD_Comms
  • Use #UnsungHeroes when posting on social media. You’ll earn £1 for Mind each time you do

If you’re a member of the public:

  • Share your personal experience of an emergency service call
  • Use #UnsungHeroes when posting on social media. You’ll earn £1 for Mind each time you do
  • Leave a message of support to our emergency services control room staff hello@controlroomweek.co.uk