What happened in 2018?

Thousands of control room staff joined together in an extraordinary celebration of their work as the unseen frontline of the emergency services.

They threw their support behind the first International Control Room Week saluting the critical role played by the 999 teams dealing with traumatic and stressful situations on a daily basis.

The week was supported by almost 200 control room operations and more than 10,000 personnel from police, ambulance, fire and coastguard services across the UK, as well as control rooms from as far afield as USA, Australia and India.

Emergency services and their staff took to social media to raise public awareness of their life-saving and life-changing work and share their personal stories of dealing with extreme emergencies.

The launch day saw  hashtag #UnsungHeroes trending nationally as control room staff and supporters spread the word on social media.

Across the week, from October 22-28, almost 10,000 posts from more than 5,000 individual social media accounts were shared, achieving a total reach of over 20 million people.

Save the date for 2019

We’re delighted to confirm that we plan to make International Control Room Week an annual event. Next year, we will celebrate from 21 – 27 October 2019 and will be opening registrations even earlier in anticipation of high demand.

And beyond…2020

We are committed to celebrating International Control Room Week every year, the dates for 2020 are 19 – 25 October.

International Control Room Week is to recognise and celebrate emergency service control room employees that often go unnoticed and quietly deal with traumatic, life changing situations daily.

The 22 to 28 October 2018 is a week dedicated to celebrating the achievements of truly remarkable people who are at the end of the phone when we need them, keeping us calm, reassuring us and updating us. They stay strong, supporting us through the most difficult of times.

This is the first celebratory week of its kind and its ultimately to say a huge thank you to each and every person working in emergency services control rooms.

We are inviting emergency service control rooms around the world to register for their control room celebration box, which is filled with all sorts of treats and decorations to get in the spirit and join us as we celebrate everything that’s great about the work they do.

Thank You * Gracias * Merci * Tack * Danke Sehr * Dziękuję Ci

Fire controls generally feel remote from the rest of the organisation, a bit of a thankless job so a week where control rooms are recognised is a great way to make staff feel appreciated and know that the role they carry out is vital.  Every emergency starts with a call to a Control Room and those calls are answered by #UnsungHeroes.

Joanne Smith, Senior Operations Manager from London Fire Brigade Control Room 

Download our range of social media assets and postcards

Registrations for International Control Room Week are now closed, but please download our International Control Room Week posters, videos and social media graphics to get involved and celebrate your control room.


How to get involved

If you’re a control room:

  • Register for your FREE control room celebration box
  • Decorate your control rooms
  • Wear your badges with pride
  • Engage with your teams to spread the word
  • Show us your celebration box in action – tag @APD_Comms
  • Use #UnsungHeroes when posting on social media. You’ll earn £1 for Mind each time you do

If you’re a member of the public:

  • Share your personal experience of an emergency service call
  • Use #UnsungHeroes when posting on social media. You’ll earn £1 for Mind each time you do
  • Leave a message of support to our emergency services control room staff hello@controlroomweek.co.uk